Customer Service
Professional Image
Business Etiquette
Workplace Success
 

Representative Clients:

  • NASA
  • Honeywell, Inc.
  • Ciba Corporation
  • Sheraton Hotel
  • Dow Louisiana Federal Credit Union
  • DynMcDermott Petroleum Operations
  • New Orleans International Airport
  • BlueCross BlueShield of Louisiana
  • Casino Rouge
  • U.S. Department of Agriculture

People are talking about Dr. Shirley's programs:

"The effective communication class that you provided to DynMcDermott's oil spill response leaders was exceptional. The communication tools you provided our leaders not only improved their knowledge of how to lead and direct personnel during an incident, it gave them invaluable insights on how to improve upon communicating with superiors and subordinates in their daily work environments. Your dynamic, interactive style left us all highly impressed."

Dick Blais, Emergency Management Manager
DynMcDermott
Petroleum Operations Company
Managing the Department of Energy's
Strategic Petroleum Reserve

"Thank you so much for being on our program. It was such fun and turned out just as we hoped it would. You're an absolute natural for television. I am sure we could have continued for another hour or so picking your brain for great 'dressing to win' tips."

Angela Hill
The Angela Show
WWL-TV, New Orleans

"Your leadership and motivational style during the 'Strategies for Managerial Success' workshop has been an inspiration to our managers and can do nothing but improve our bottom line. With the cost of losing one employee at almost $1,000 each, the investment in training such as yours is an absolute must for businesses such as ours.

Craig Crawford
Training and Development Manager
Gaming and Hospitality Industry

"Congratulations on the outstanding job you did at the Critter Care of America national meeting. You really delivered. You were entertaining and captivating at the same time you were making serious points hit home. Thank you so much for the time you took to understand our needs and goals."

Stan Bumgarner
President
Critter Care In-home Pet Sitting Franchise

"We felt your session on 'Communication Skills for Managers' was extremely valuable, informative and relevant. Your professional and diplomatic facilitation style was refreshing and enjoyable. Thank you for sharing excellent communication principles in a caring, compassionate and competent manner.

Patsy Williams
Education and Training Manager
Health Care Management Company

"Thank you for facilitating the 'Romancing the Phone' workshop in January. That was the largest turnout for training on a Saturday we have ever experienced. Your reputation preceded you, so the Customer Service Representatives knew it would be a productive success!"

Pat Robinson
Vice President, Corporate Training and Education
BlueCross BlueShield of Louisiana

"Shirley, once again you inspired me with your charm, wit, personality, knowledge and intelligence. Thank you for all that you do to help all of us."

Elizabeth Searcy
Sr. Claims Adjuster
State of Louisiana

"Thank you for conducting the 'Casual Dress' seminar for our employees. It was a huge success. I have heard numerous comments regarding how informative and interesting your presentation was."

Mertis Edwards
Former Manager, Quality & Employee Development
City-Parish Government, Baton Rouge

"Well, you did it again! You rated a perfect "5" in all categories for your presentation at the LAMSA Seminar. They absolutely love you and the pressure is on for you to come up with some new topics for consideration in future programs."

Billie Tripp
President, Conference Central

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