Dr. Shirley Speaks...
Seminars Designed to Enhance Employee Effectiveness and Organizational Success
Dr. Shirley White, president of Success Images presents informative professional development sessions with practical approaches:
- Customer Service Excellence: A Menu for Success
- Professional Polish (Image & Etiquette)
- Workplace Success & Attitude
Each session is personalized to refresh, reinforce and refine the skills of those attending. Participants are energized toward professional and organizational success.
Customer Service Excellence: A Menu for Success
Anyone who communicates with customers in a face-to-face setting or over the telephone should attend this program. Some topics covered include: understanding the role customer service plays in effectively performing our everyday job, identifying four steps to quality customer service, and developing problem solving skills for handling irate customers. The results--guaranteed customer satisfaction, greater job fulfillment for employees; increased effectiveness, productivity and profitability for the organization.
Professional Polish
Every organization interested in having its employees gain the savvy that is the hallmark of every successful businessman or woman should have them attend this seminar. Topics include tips on dressing appropriately and professionally, combined with mastering business etiquette guidelines. Participants will learn strategies to enhance their overall level of professionalism, improve interpersonal communication skills, and promote increased organizational goodwill.
Workplace Success & Attitude
It doesn't hurt to take a lesson in positive thinking from Zig Ziglar, who says, "Your attitude, not your aptitude, will determine your altitude." How's your attitude? Is it positive or negative? This seminar is packed full of "how to’s" for making a difference in the attitude we project both professionally and personally. Participants will learn skills to enhance job performance, increase team effectiveness, ensure customer satisfaction, and promote positive public relations for the organization.
To schedule a training seminar/workshop personalized for your organization or conference, contact Dr. Shirley White at (225) 769-2307. Detailed course outlines are available upon request. E-mail us at info@successimages.com.
